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Garden Centre


Customer Service Feedback

11/11/2019
Delighted with the garden obelisks which arrived promptly
Customer service person was truly excellent
11/11/2019
Found what I wanted on site and enjoyed browsing around Ive added you to my favs
30/10/2019
I appreciate this very much and consider it to be very good customer service indeed. Thank you -- I will refer your business to my friends as I am often asked where I got the water butts.
29/10/2019
Most helpful member of staff - made my order on the phone parcel received two days letter just in time for my daughter's birthday - she is delighted as well.
22/10/2019

It was a pleasure speaking to Joanne from customer service this morning. Your customer service is brilliant. Very much appreciated.
21/10/2019
I have received items from Greenfingers in the past and have always been happy with them. I will continue to order from you and in the unlikely event I have problems in the future, at least I know that they would be dealt with promptly.
Thank you for your kind assistance.
16/10/2019

Many thanks for dealing with this issue so efficiently. These things happen and can't be helped so I'm completely satisfied with how the matter was concluded.

Enjoy the rest of your week.

11/10/2019
Love the chair and delivery was painless
11/10/2019
Ellister 2 seater bench Fantastic quality looks amazing and is comfortable Great price too Were coming back for more
11/10/2019
Thank you very much. I will definitely use your company again as I have never had such speedy response. Your customer service is outstanding.
Things can always go wrong in transit etc but it's how a company response to it that determines if a customer returns.
08/10/2019
Thank you so much for great customer service. Really appreciated your tracking down my original order for the replacement canopy.
Please let your mgr know that i appreciated the customer service you provided.
08/10/2019
Ellister 2 seater bench Fantastic quality looks amazing and is comfortable Great price too We're coming back for more
08/10/2019
This was my first purchase from Greenfingers and everything went very smoothly I am very pleased with my pot trolleys and several are already in use
08/10/2019
I would like to thank you for your swift and satisfactory addressing and dealing with the problem, and would not hesitate to use Greenfingers again, you clearly care about your customers and your reputation.

27/09/2019
Thank you for dealing with my order so quickly and efficiently I accidentally gave you an incorrect postcode but you contacted the courier to correct this Despite you warning me that there might be a 48 hour on delivery my order arrived safely the next day
27/09/2019
Used Greenfinger's for buying several items. Their services have been caring and positive and always resulted in good customer results
27/09/2019
Good prices Good delivery
23/09/2019
Thank you so much for dealing with this issue so quickly. Your customer service has been fantastic and I will definitely be using your company again.
18/09/2019
While emailing I must add that I was very impressed with the staff I dealt with, especially Gemma who was very patient with me. Other girls (who names I do not remember) were also very helpful trying to guide me through the on line system of ordering
18/09/2019
Good afternoon I would just like to say thank you for your swift action, to replace my damaged table. I am thrilled with our new one it is just as i hoped lovely in the garden. Special thanks to your team ( Shona) who was both helpful and polite during our entire conversation. It's our first purchase from Greenfingers but i will definitely be back and will recommend you to family and friends.
16/09/2019
Thank you for your very quick and satisfactory resolution to this complaint - it gives confidence to use your company in the future when you know that if there is a problem it will be resolved speedily.
09/09/2019
Thank you very much for your great customer services. I have received all the rest of the stepping stones yesterday.

Customer like me can be a bit anxious and pushy when things has gone wrong. Your customer service skill has strengthened my confidence on shopping with Greenfingers.
05/09/2019
I'd just like to say thank you for sorting this out so quickly and efficiently.

I am genuinely impressed by the level of customer service - thank you, and all involved!
05/09/2019
I would just like to thank you for your excellent customer service. The items that were delivered damaged were replaced within 48 hours. Top quality assistance. Thank you.
05/09/2019
Many thanks for arranging to send a replacement. Excellent customer service and very much appreciated!
05/09/2019
Thank you for your quick response. I am very grateful for your good customer service.
Many thanks
05/09/2019
Thank you for your excellent prompt customer service
05/09/2019
I would just like to thank your team for the way they dealt with the above order.

I received my original order and when putting the first item together found that some of the pieces were not welded together and some of the holes drilled in the wrong places. I telephoned your company Friday afternoon to alert them of this and was promised a replacement. You can imagine my surprise Saturday lunchtime to receive the replacement. That is very good service, so thank you very much.
05/09/2019
Thank you Gemma, I am very satisfied and also very impressed with your excellent customer service. It is rare to have a response so quickly from online sellers and I really do appreciate it. I am sure I will be shopping with Greenfingers again quite soon!!
02/09/2019
Wanted to thank you for sending on the pack of missing bolts. I am extremely please with what I purchased and your service has been excellent. Thank you
02/09/2019
Received our Palram 6 x 3 Shed yesterday morning erected and full of our garden tools by the evening. It was a two man job well pleased Love the way light comes through the roof
02/09/2019
Your staff were very helpful with a minor problem I had but I am very pleased with the products
02/09/2019
Great prices in your sale offers very helpful when I had a missing part quick delivery very pleased
02/09/2019
That is excellent service and I shall definitely browse your website first when I will be looking for anything to do with 'outside' items/products for purchasing.
Again, thanks very much.
22/08/2019
Great products
22/08/2019
I am very happy with the two garden chairs i recently bought from you
Due to a disability I was of unable to assemble the chairs myself However the friend who assembled them for me commented on how straightforward the procedure was Thank you for the prompt delivery I would be happy to recommend you to friends and family
16/08/2019

Thank you for your email and helping solve the problem, had a couple of issues but you guys have solved them exemplary so thank you and appreciate the excellent customer service.
16/08/2019
I was most impressed with your Customer Services Department. Today I received a replacement chair. It is not often that I have received such profession service and felt it appropriate to put pen to paper and express my appreciation and thanks.
16/08/2019
Thank you for your excellent customer service , I would definitely use Greenfingers again and recommend them just because of the service I received after I had a problem.
16/08/2019
Thank you for your fast & efficient handling of the situation.
I am pleased with your excellent service.
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