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Garden Centre


Customer Service Feedback

18/09/2019
While emailing I must add that I was very impressed with the staff I dealt with, especially Gemma who was very patient with me. Other girls (who names I do not remember) were also very helpful trying to guide me through the on line system of ordering
18/09/2019
Good afternoon I would just like to say thank you for your swift action, to replace my damaged table. I am thrilled with our new one it is just as i hoped lovely in the garden. Special thanks to your team ( Shona) who was both helpful and polite during our entire conversation. It's our first purchase from Greenfingers but i will definitely be back and will recommend you to family and friends.
16/09/2019
Thank you for your very quick and satisfactory resolution to this complaint - it gives confidence to use your company in the future when you know that if there is a problem it will be resolved speedily.
09/09/2019
Thank you very much for your great customer services. I have received all the rest of the stepping stones yesterday.

Customer like me can be a bit anxious and pushy when things has gone wrong. Your customer service skill has strengthened my confidence on shopping with Greenfingers.
05/09/2019
I'd just like to say thank you for sorting this out so quickly and efficiently.

I am genuinely impressed by the level of customer service - thank you, and all involved!
05/09/2019
I would just like to thank you for your excellent customer service. The items that were delivered damaged were replaced within 48 hours. Top quality assistance. Thank you.
05/09/2019
Many thanks for arranging to send a replacement. Excellent customer service and very much appreciated!
05/09/2019
Thank you for your quick response. I am very grateful for your good customer service.
Many thanks
05/09/2019
Thank you for your excellent prompt customer service
05/09/2019
I would just like to thank your team for the way they dealt with the above order.

I received my original order and when putting the first item together found that some of the pieces were not welded together and some of the holes drilled in the wrong places. I telephoned your company Friday afternoon to alert them of this and was promised a replacement. You can imagine my surprise Saturday lunchtime to receive the replacement. That is very good service, so thank you very much.
05/09/2019
Thank you Gemma, I am very satisfied and also very impressed with your excellent customer service. It is rare to have a response so quickly from online sellers and I really do appreciate it. I am sure I will be shopping with Greenfingers again quite soon!!
02/09/2019
Wanted to thank you for sending on the pack of missing bolts. I am extremely please with what I purchased and your service has been excellent. Thank you
02/09/2019
Received our Palram 6 x 3 Shed yesterday morning erected and full of our garden tools by the evening. It was a two man job well pleased Love the way light comes through the roof
02/09/2019
Your staff were very helpful with a minor problem I had but I am very pleased with the products
02/09/2019
Great prices in your sale offers very helpful when I had a missing part quick delivery very pleased
02/09/2019
That is excellent service and I shall definitely browse your website first when I will be looking for anything to do with 'outside' items/products for purchasing.
Again, thanks very much.
22/08/2019
Great products
22/08/2019
I am very happy with the two garden chairs i recently bought from you
Due to a disability I was of unable to assemble the chairs myself However the friend who assembled them for me commented on how straightforward the procedure was Thank you for the prompt delivery I would be happy to recommend you to friends and family
16/08/2019

Thank you for your email and helping solve the problem, had a couple of issues but you guys have solved them exemplary so thank you and appreciate the excellent customer service.
16/08/2019
I was most impressed with your Customer Services Department. Today I received a replacement chair. It is not often that I have received such profession service and felt it appropriate to put pen to paper and express my appreciation and thanks.
16/08/2019
Thank you for your excellent customer service , I would definitely use Greenfingers again and recommend them just because of the service I received after I had a problem.
16/08/2019
Thank you for your fast & efficient handling of the situation.
I am pleased with your excellent service.
16/08/2019
Good morning, thank you very much for your help and understanding. I will definitely be coming back to shop at Greenfingers.
16/08/2019
Easy to order the goods I required and delivery by courier was fine
16/08/2019
RECIEVED my garden furniture its beautiful and service from buying to delivery was first class will buy from Greenfingers again
Highly recommended
16/08/2019
Was very pleased with the service and good delivery
16/08/2019
The parcel was delivered early and well packaged I would use this company again without hesitation
16/08/2019
The garden edging was exactly as advertised plenty of information on delivery times
30/07/2019
I must admit, your customer service is second to none. If only all businesses were as speedy as you with replies. :)

27/07/2019
Thanks for the prompt response. Any disappointment has been has been
eliminated totally by your superb customer service , which you as a company
should be very proud of.
24/07/2019
Yes our seat has come and thank you so so much I am over the moon with it itís absolutely lovely much better the the photo on the web site the colour is so pretty and what was so lovely I put it together save hubby a job so easy so big thank you.😊😊
24/07/2019
Thank so much I really appreciate it. Can I just say the customer service I've received from your company is outstanding one of the best I've experienced
22/07/2019
I'd just like to say thank you for sourcing another bench back for me for my swing bench and sending it out so promptly!
The customer service I received was spot on :)
22/07/2019
Thank you very much for your prompt service.
Many thanks
17/07/2019
Gill, Thank you for resolving this for me so promptly.

In the meantime, I am happy to leave really positive feedback as although the goods were damaged, your after care service has been first class.

In the meantime, thanks for your help and please recognise Gemma as her service has been outstanding throughout.
15/07/2019
Very pleased with the garden furniture and fast deliver
15/07/2019
Easy to shop with Greenfingers Very pleased with my purchase of the Dribox
15/07/2019
yes I will buy from you again, thank you very much for a excellent service.
15/07/2019
Many thanks Gemma...that really is great customer service and very happy to keep it on this basis!
15/07/2019
Many thanks for the prompt processing and execution of this order. Very pleased with your website/service.
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