Service Update

As an online-only retail business, we are following Government advice aimed at preventing the spread of coronavirus and saving lives. This means that we will continue to serve customers in line with the official guidance that "Online retail is still open and encouraged".

Our primary concern has to be for the well-being of our employees, and with this in mind we are closing our call-centre until further notice. Our systems allow staff to work from home to answer emails and provide a basic level of customer service, so whilst we will not be staffing phone lines, we will be answering emails to the best of our ability. We request that (only if absolutely necessary) you email us using our contact form and please email us only once (as multiple emails from single customers just slow down our ability to respond): rest assured if you have already emailed us then your email will be answered as we work our way through them all as best we can.

Delivery times will be heavily impacted by the both by the coronavirus-related measures we have put in place to protect our warehouse staff and the exceptional levels of customer demand we are experiencing. Our current advice is that orders will take up to 2 weeks longer than normal to reach you. We will keep you updated by email if any additional delays occur and as key lines come back into stock. Rest assured that if you have placed an order and received an order confirmation email from us, your order is in our system and you have your "place in the queue".

We appreciate your support and understanding during these exceptionally trying times.