Greenfingers.com is committed to protecting your privacy. Greenfingers is a trading name of Petplanet.co.uk Ltd, a wholly owned subsidiary of M8 Group Ltd. The registered Tier 1 Data Controller for whom is Petplanet.co.uk Ltd (https://ico.org.uk/ESDWebPages/Entry/Z9816782). We will never sell or rent your personal information for marketing purposes.

If you have indicated that you are happy to receive email notifications of offers from Greenfingers.com and other M8 Group Companies, then your email address will be shared with those M8 Group companies. You can update these preferences from your "my account" at any time.

In the event that Greenfingers (a trading name of PetPlanet.co.uk Limited) or M8 Group Ltd are subject to a change of ownership, the control and permissions that you have granted to us with regard to your personal data will be transferred to the new owner.

What information do we collect and why?

We use various pieces of information to help us improve your experience, but we won't ask you for information that we don't need.

Contact Details

Name, Billing Address, and Delivery Address: This is essential to allow us to complete our contract with you. We also use this to help detect and prevent fraud.

Phone Number & Mobile Number: We use this to keep in touch with you if we have a query with your order. For your convenience, many of our couriers will send you SMS messages to let you know about your delivery, including a 1-hour delivery window and the option to divert the parcel while it's in transit.

Email address: This is essential for having an account with us. We have a contractual requirement to send you information about your order, such as confirmation and despatch notifications. Our couriers will also use your email to provide delivery updates and options to amend your delivery time.

We also use email to send you exclusive offers, discount vouchers, and new product information, but only if you have opted in. For those who don't want to receive these, you can change your preferences in your 'My Account' section or unsubscribe via any email we have sent to you.

Payment Details

Debit/Credit Card details including Security/CVV code or your Paypal information:

Rest assured, we do not keep this information. We need it to:

• Complete the contract of purchase.
• Help detect and prevent fraud.
• Process any refunds.

We use highly reputable companies, Braintree and Paypal, to process all our payments.

Communication Details

Via Phone / Email / Contact Form / Social Media: From time to time things can go wrong. When they do, we keep a record of our communication with you so we can provide the best service and resolve any issues quickly. This information also helps us to improve our customer care and, where necessary, improve our products.

Purchase History Details

• Having your order history on our system is essential for us to discuss and resolve any queries you may have.
• If a manufacturer ever had a product recall, we need to be able to find and contact all customers who purchased the product as quickly as possible.
• If you regularly buy a product that has been changed by the manufacturer, we may send you an email to keep you updated.

Favourite Product Details

We keep this information to help you navigate our shop quicker. You are fully in control of these preferences.

Product & Service Reviews

We ask you to give us reviews so we can improve our services and products. We may publish these reviews on our websites, but we will always do so in a manner that means you cannot be identified.

Competitions or Prize Draws

When you enter a competition or prize draw, we hold your information to administer the competition and notify the winner. We may also use this information for direct marketing about products.

Sharing your information

As we said, we will never sell or rent your information. However, we do have a requirement to provide some of your information to third parties in order to complete your transaction with us. This includes providing information to our payment services providers to complete the financial part of the transaction and to our delivery companies so they can deliver your order. On each occasion, we only provide the information that is necessary.

Your rights

• Right to be informed: You have the right to be told how we use and keep your personal information, which we do via this policy and our terms and conditions.
• Right of access: You have the right to ask for a copy of the information we hold on you.
• Right to rectification: You have the right to have any inaccuracies corrected. You can do this by contacting us or via the contact form or by email at info@greenfingers.com
• Right to object: You have the right to ask us not to send you marketing, promotional, or product emails. You can change your preferences via your account or unsubscribe from any email we have sent you.
• Right to erasure: You have the right to have your details deleted from our system; however, we must keep information that is essential should you need to contact us in the future about a product issue.

Changes to this policy

Any changes to our privacy policy will be posted on this page. If we make any significant changes, we will contact you directly via email.

Cookies

We do use 'cookies', which are small pieces of information stored on your devices that allow you to maintain your connection with our website. For more information, please see our cookie policy.

In Summary

We are completely committed to protecting your privacy. If you have any comments or queries about our privacy policy, please get in touch via our Contact page or you can email us at info@greenfingers.com. For further information regarding all aspects of Greenfingers.com's contracts with customers, please see our full Terms and Conditions.